WHO ARE WE?
Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff.
c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls initiated by the customer), digital marketing, and IT solutions; helping businesses prosper and reach their goals.
Businesses that have chosen c2o have witnessed reduced operation costs and increased efficiency. We provide specialised knowledge and trained agents so they can help provide strategies based on the client’s mood and product.
Our managers have valuable skills and are proficiently trained in call centre management. They solve complex problems of the customers and make sure that all other workers are providing first-class services too.
Our call centre staff is organised into a multi-tier support system for more efficient handling of calls and offering multiple solutions.
With our services and clients at our core, we live these values:
The value of working with us is that we commit ourselves to learn about every individual client's problems and goals. We strive for authenticity and never offer one-size-fits-all solutions. Instead, we tailor our solution according to your business challenges
OUR CORE FOCUS
Purpose: Brightest star in the contact centre sky.
Niche: Simply, the smartest workforce for growth.
WHY US?
Professional Operators
Our agents are always available, 24 hours a day, 7 days a week, and 365 days a year. We know that calls can come at unpredictable times, so we are always ready to serve you. Our agents are highly trained individuals who have the ability to work under pressure and give excellent results. They will keep your clients happy and increase your retention rate
Reduce your costs
Your business does not operate in a vacuum. There are competitors out there, who are looking for every possible advantage over your business.
If you want to survive, you need to bring something different to the table and we understand the pressure- outsource today and reduce your monthly costs by cutting down on your in-house overheads so you don't have to worry about your expenses again.
Quality Control
Our mantra is to record every single call for quality and training purposes. We believe in maintaining our standard and that is why we pay close attention to each call. Our Quality Control department is driven by perfection and is equipped with the latest technology to keep a check on the agents and calls.
WHAT DO WE OFFER?
CUSTOMER EXPERIENCE CENTRE
Currently, we are providing our flexible in-bound and out-bound services 24/7 to more than 30 UK based taxi companies.
Moreover, we also have specialised industry knowledge and support staff to meet your needs.
a. Contact Centre – Inbound
b. Customer Care – Customer Service Escalations / Convert to App
c. Customer Value (CSR) – Reaching out to the customers. Courtesy Calls.
MARKETING – SHARE BEST PRACTICE
We provide strategic counsel on brand, marketing, and tech interventions. From breathing new life into brands to increasing revenue for your business, we have got you covered.
a. Digital Marketing – Social Media
b. Web Design
c. Creative Content
d. Graphics / Video / Editing
e. Strategy