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M2M TaxiBot is powered by M2M Omnichannel a division of M2M Data Connect Group. We are an MVNE (Mobile Virtual Network Enabler) and specialise in M2M IoT Mobile data connectivity, with over 20 years of experience in the communications market in the UK, EU and beyond.
We provide the tools to enable our customers to communicate to their customers the most cost-efficient and highest delivery rates available.
What started as an exploration of AI conversational automation has grown into a powerful platform built ground up to help private hire and taxi operators to transform their customer’s journeys.
Introduction to M2M TaxiBot
With our M2M Omnichannel Automation platform, taxi operators can provide multiple booking channels for their customers like WhatsApp, Messenger, Telegram, Line, and Website booking. And M2M TaxiBot is much more than just a AI Chatbot. We provide a complete start-to-finish booking process. Including pay by links to accept fares via credit and/or debit card, talk to an agent, GDPR, business analytics, and much more.
Launch your WhatsApp ChatBot channel for Taxi bookings to connect your business to 2.24 billion monthly active users. It's now the most used messaging app in the world, connecting people from all over the globe!
Utilising our AI and proprietary NLP (Natural Language Processing) engine to interact with your customers, you will reach a broader audience and increase the number of bookings for your taxi service.
What are the services you offer?
Automate your taxi booking process with the M2M TaxiBot AI Virtual Assistant, to handle multiple taxi bookings simultaneously directly through WhatsApp.
Get an official WhatsApp Business Account to boost taxi bookings: Want to get the coveted WhatsApp green tick? By setting up an account with M2M TaxiBot, you’ll get the insight and support necessary to secure the WhatsApp Green Tick Verification for your business. As a result, you'll gain trust and boost taxi bookings with WhatsApp.
TaxiBot Features
- Fully Automated: WhatsApp Chatbot handles the entire booking process from start to finish.
- GDPR Compliant: Manage a booking for privacy settings, giving control over personal data.
- Branded Experience: Your logo, company name, address, email, website and description.
- Pre Or ASAP Bookings: Quickly pre-book from the previous location, schedule, or ASAP and return trip.
- Instant Quotation: Instant quote function is available 24/7, with no wait times.
- Talk To An Agent: Seamlessly hand over complex support requests to a human agent. Connect with your customers in real-time. Respond to incoming conversations with a complete suite of features, across multiple channels leveraging the One-View Inbox.
- Manage A Booking: Use the booking reference to cancel a booking, change details or get status.
- Pickup & Dropoff Methods: Send Location, type in a location or inform the driver en-route with driver notes.
- Live Updates & Tracking: Customers receive WhatsApp dispatch notifications with driver updates.
- Cash Or Card: Allows customers to pay with a card or an option for traditional cash payments.
- Secure Pay By Card: Allows customers to pay with a card or an option for traditional cash payments. Comes with SMS failover message if no data/wifi detected after two minutes.
- Over 50 Languages Supported: M2M TaxiBot can be deployed in over 50 Languages
- Analytics: See how well your bot is performing through your custom dashboard.
- Support: Software updates, backup, and maintenance support are included.
M2M TaxiBot Integrations
Unlock the power of our Integration with Autocab 365, Booking and Dispatch. Along with the best payment link providers to accept fares via credit and/or debit card using WhatsApp ChatBot booking channel.
- Judopay: WhatsApp payment link sent to passenger’s mobile with Apple/Google or card entry at the journey's end.
- LynkPay: Secure WhatsApp payment link sent to passenger’s mobile with Apple/Google or card entry at the journey's end.