OptiCab for Autocab | Three agents that run your fleet

Three agents run your fleet. Your managers sit back and watch it happen.

Built for Autocab 365, OptiCab gives your fleet a Customer agent, a Driver agent and an Office agent . They work inside the Autocab screens your team already uses, day and night, and hand work to each other so your office only steps in when it matters.

Book a free consultation Meet the agents

One partner, one subscription, from £3.17 a day.

OptiCab's three agents: the Customer agent, the Driver agent in a navy jacket and the Office agent

Meet your dream team

Each agent looks after one side of your business. Start with the one you need most, or take all three and let them work together.

The Customer agent at her desk
Your customer agent

Customer Edge

Replies, books and brings customers back.

  • Takes bookings on WhatsApp, Messenger and web chat, day and night Bot Booker
  • Your own booking page and passenger app, with Name Your Fare, plus QR booking points in pubs and hotels
  • Sends confirmations, receipts, running late and reminder texts and emails
  • Asks happy passengers for a Google review and runs your campaigns Review Rocket
  • Spots regulars going quiet so you can win them back Customer insights
  • A sign-in for council and business account customers to follow their journeys Business Portal

Takes off your plate Every conversation, booking and message with your customers.

The Driver agent holding a tablet beside a car
Your driver agent

Driver Edge

Keeps drivers on shift, informed and rewarded.

  • Runs the Driver App: earnings, vehicle inspections, documents, lost property and credit
  • Points, tiers and rewards for the jobs drivers do, with passenger ratings never counted against anyone Driver League
  • Job texts, cancel alerts, the passenger nameboard and automatic log off
  • The weekly driver rota, built in bulk with the shift builder
  • Emails every driver a weekly earnings and lost-earnings report
  • Shows who is slipping and which drivers are worth winning back Driver insights

Takes off your plate Keeping drivers informed, motivated and out on the road.

The Office agent holding a tablet beside message, tick and calendar icons
Your office agent

Office Edge

Runs the manual jobs and shows you the full picture.

  • Over 70 automations working on your Autocab Dispatch Screen around the clock
  • Ask in plain English on the Dispatch Screen: pull a figure, export your drivers, book a job or send a text
  • Zone wait times, what3words on the New Booking screen and smarter Dispatch Screen tools
  • Demand forecasts, fleet insights and quality checks on recorded booking calls Call QA
  • Office League and the office rota, with late start alerts
  • Mobile Dispatch on any phone, call centre stats and a voice dialer on every booking

Takes off your plate The daily routine, so your team steps in only when it matters.

Part of Customer Edge

Name Your Fare. Your answer to the ride-hail apps.

Passengers make an offer on the car they want in your own app or web booker. Nearby drivers accept it, pass, or send a counter, and the fare settles at a price that works for both sides. The job stays with your fleet.

  • Your quote leads. Passengers always see your own price as the recommended fare.
  • You set the limits. Decide how far offers can go below your quote, and how far drivers can counter above it.
  • Drivers choose to take part. They switch on Fare Offers in the Driver App and see offers near them.
  • Agreed fares book like any other job, straight onto your Autocab Dispatch Screen.
Recording of Name Your Fare: the web booker with its vehicle list and prices, and the passenger app where the passenger makes an offer, a nearby driver counters, the passenger accepts and the driver is confirmed
A real recording from the passenger app: offer, counter, agree.

They work inside Autocab, not in another tab

Your operators keep the screens they know. OptiCab adds to the Dispatch Screen and the New Booking screen, and your managers get one overview of all three agents in Autocab management.

dispatch.autocab365.com

A real recording on the Dispatch Screen. The assistant answering "what did we turn over last week", the driver card, previous bookings and saved quotes on the New Booking screen, lost property and complaints logged from the job list, and zone wait times across the top.

dispatch.autocab365.com
The Autocab New Booking screen with OptiCab's what3words pickup pin, customer message panel, previous booking alert and Booked By field

On the New Booking screen. A what3words pickup pin, instant branded SMS or WhatsApp to the caller, a warning when the number has booked before, and a Booked By field, inside the normal New Booking screen.

management.autocab365.com
The OptiCab overview inside Autocab management: a greeting with the three agents, the last 7 days of bookings, texts, review requests and emails, and what is new for the Customer, Driver and Office agents

One overview for managers. The OptiCab overview inside Autocab management: what the agents did this week and what is new, one click from every other Autocab page.

Part of Office Edge

The Dispatch Screen in your pocket

Mobile Dispatch puts your Autocab Dispatch Screen on any phone. At home, at the rank or on holiday, you see every job and every car, and you can step in the moment an agent flags something.

  • Every live job and every car on the map, with traffic
  • Allocate or move a job to another driver in a tap
  • Warnings the moment a job or a zone needs you
  • Today's totals, driver earnings and reports on the go
Recording of the Mobile Dispatch app on three phones: reports, the jobs list with its actions, and live cars on the map
Real recordings from the Mobile Dispatch app: reports, jobs and live cars.

One Saturday, three agents, one set of facts

The agents share your rules, prices, customers and drivers, so work passes between them without anyone retyping it. This is how a normal day looks.

  • A complaint taken on the phone shows in the office and in the Driver App.
  • Lost property logged by a driver is in front of the office straight away.
  • Every channel books to the same Autocab Dispatch Screen, at the same price.

  1. Customer Edge on WhatsApp

    Sarah books tomorrow's airport pickup and leaves out her flight number.

  2. Office Edge Airport Chase

    Spots the missing flight number before an operator sees the job and asks Sarah for it.

  3. Customer Edge Bot Booker

    Sarah replies with BA0235. It goes straight into the booking and the flight is tracked for delays.

  4. Office Edge Running Late Heads-Up

    A wedding pickup is running eight minutes late in traffic. It is flagged before the customer notices.

  5. Customer Edge WhatsApp and email

    Messages Mrs Hadley with an apology and the new arrival time, then emails a 10% goodwill voucher in your name.

  6. Office Edge Rain Surge

    Rain is forecast from 5pm and the evening forecast shows 64 bookings for 41 drivers. It starts the surge plan.

  7. Customer Edge Campaigns

    Texts 1,240 recent customers who have agreed to offers: stay dry tonight with 10% off, code RAIN10.

  8. Driver Edge Driver App

    Messages the 9 drivers earning under this week's fleet average: a surge is coming, a good night to boost their week.

  9. Customer Edge Review Rocket

    Mrs Hadley's wedding hire ends well. She gets a review request, and leaves five stars.

  10. Your managers' summary

    A flight number chased, a complaint headed off, a wet evening covered with 12 extra drivers logged on, RAIN10 used 212 times and a five-star review banked. Nobody in the office had to pick up the phone.

Automations that see the rush coming

Every automation is a simple recipe: when something happens, if a condition holds, then do this. Because the three agents share one live picture of your fleet, one recipe can read the weather, check your forecast, message your customers and rally your drivers at once. Copy a ready-made recipe, copy one another fleet has shared, or describe your own in plain English.

Rain Surge

Ready-made recipe. Uses Customer Edge, Driver Edge and Office Edge.

Nothing runs until you switch it on
When

Rain is forecast in your area

Today from 17:00 to 22:00, 90% chance

If

Bookings will outrun the drivers on shift

Your evening forecast, checked against who is booked on

Then, all at 14:30
Customer Edge Texts customers who booked in the last 60 days
Alpha Cars Rain from 5pm tonight. Stay dry and take 10% off your next ride with code RAIN10 . Reply STOP to opt out.

1,240 customers

Driver Edge Messages drivers earning under this week's fleet average
Driver App Hi Luke, rain from 5pm and bookings are set to surge. A good chance to boost your week, log on when you can.

9 drivers

Office Edge Keeps watch and reports back
  • Checks cover again before anything is sent
  • Leaves drivers already above average alone
  • Puts the result in your managers' summary

212 RAIN10 bookings

Only customers who agreed to offers Quiet hours respected No customer texted more than once a week Example recipe with sample figures

Also ready-made: Airport Chase, Running Late Heads-Up, Pre-Pickup Concierge and Pre Allocated Driver 1st Job Check.

Usage is charged at cost. WhatsApp messages and branded SMS are billed at the rate we pay, with no OptiCab markup.

Fleets already working with the team

OptiCab has been a game changer for us. Intelligence shows us exactly who is about to stop booking and how to win them back, the Campaigns keep customers coming through the door, and Review Rocket has pushed our Google rating right up.
Hafiz Action Cars
OptiCab has transformed how we run . Booking Boost brings in venue jobs we would have missed, and customers book themselves through our own app and web booker in seconds. It fits perfectly around Autocab and the support has been excellent.
Sonny Abetta Cars
The automations run half the office for us now, and Driver League has our drivers competing to give the best service. It genuinely feels like having an extra team working 24/7.
Mahmood Relyon Cars
Built on Autocab's own APIs Connected through the Ghost API and webhooks, and designed around how Autocab operators actually work.
No developer time from you We set everything up with your team, from branded SMS and email to the automations your fleet needs.
New features every month Improvements ship continually and are included. No upgrade fees and no version lock-in.

One partner instead of a stack of subscriptions

Most fleets pay one company for a booking bot, another for review requests, another for texts and emails and another for driver tools. OptiCab does all of it as one team, so you deal with one partner and pay one subscription.

  • Everything talks to everything. Because we run every part, the three agents share one set of facts. A WhatsApp booking, a review request, a driver message and an automation all work from the same customer and the same job.
  • Things separate partners cannot do. Rain Surge reads the weather, checks your forecast, texts your customers and rallies your drivers in one recipe. Tools that never see each other cannot join those dots.
  • One setup, one support team. We set it all up with your office and look after it, instead of you chasing several suppliers when something needs changing.

Instead of paying separately for

Take one agent, or the whole team

Pay only for the agents your fleet needs, from as little as £3.17 a day. Prices are set by how many vehicles you run.

More bookings Customer Edge
  • Bookings by chat, web and app
  • Reviews and follow-ups
  • Customer campaigns and emails
Stronger fleet Driver Edge
  • Driver app and earnings
  • Performance, leagues and rewards
  • Driver messages and reports
Less admin Office Edge
  • Reports and fleet insights
  • Dispatch tools and alerts
  • Automations in plain English
  • Mobile Dispatch on any phone
Best value Full package
  • Everything in all three agents
  • Automations and the Marketplace
  • Costs less than taking the agents one by one

Usage costs stay transparent. Meta charges and branded SMS are billed separately, at cost, with no OptiCab markup.

See prices for your fleet size

A free consultation, and your first automations built before you commit

Tell us how your office runs. We will set the agents up around it and build your fleet's first automations, ready and waiting, before you pay a penny.

Book a free consultation Email Aaron

Call 01392 979 132 Email aaron@opticab.co.uk