Dedicated outsourcing
is our
Ethos
At ORiON, we have purpose-built facilities in Bahria Town, Islamabad where we provide dedicated staff, tech solutions, web & software development services for your business.
Our Dedication spans
the UK, Ireland,
Netherlands and
Australia
Eleven years ago, with just a small dedicated team, we set out to provide the solutions to make outsourcing to Pakistan a more transparent and reliable outsourcing option. We started by replacing the traditional call centre seating plan instead with dedicated, soundproofed cabins that assure GDPR is gold standard.
Our clients quickly then also recognized the value of our dedicated staff, personalized training systems, round the clock IT Technicians and our amazing quality control department; elements we continue to offer as part of our dedicated outsourcing solutions today!
Eleven years later, we are now expanding outside of the UK, breaking into brand new industries and showing more dedication than ever before.
HR & Client Acquisition
Manager
With over 12 years of diverse experience in the UK, focusing particularly in South London, I hold a rich background in human resources, customer care, client acquisition, and industry-specific training. My professional journey spans multiple sectors, including the food and security industries, where I managed operations across major venues and most notably, the UK taxi industry.
I hold various British licenses including PCO for London, Private Hire, and Hackney Carriage, reflecting my deep involvement and understanding of the UK's transportation sector. My extensive hands-on experience in the taxi business allows me to provide tailored training focused on customer service excellence, industry regulations, and business operations for new and existing drivers.
As the HR Manager at Orion BRC, I not only oversee recruitment and employee development but also lead client acquisition strategies and deliver specialised training programs. My dual role ensures a holistic approach to workforce management and client relations, helping our team and partners thrive in a competitive landscape.
Kindest Regards,
Irfan Ali Khan
We Value The Human
Voice
Here at Orion, we believe that the human voice will always be the best approach to customer service calls.
"Customer Service" is an artform, with "Sincerity" and "Empathy" being its two core competencies. AI is its antithesis. We recognise that when your customers call you, they are doing so because they want and expect to talk to a human, otherwise they would simply use a chat or virtual messaging option. Don't polarize your customers by putting a virtual wall of data nabbing AI between you and them, choose a human call taker, every time!
Simple and Flexible Solutions for Your Business
From planning and recruiting to training and delivery, we offer unbeatable outsourcing services that are not only
cost-effective but also exceed the average UK skillset.
Maximise profit in your Private
Hire Company
We source talent and connect the, with you. Orion has provided additional and full time support to the taxi industry for nearly 10 years. Your dedicated operator and dispatch teams will be reliable and cost saving solution in what is now a highly competitve market.
Elevate your Restaurant, Bar,
Cafe or Takeout
Take your business to the next level by using our bespoke iClerk software that can be customised to your company's way of working. iClerk is simple to use, highly intelligent and seamlessly integrated into any establishment! Take the pressure of your kitchen and front of house team with our advanced booking solutions and dedicated reception agents.
Optimise your overflow
reception service
Are you tired of missing calls out of hours? We can provide minimal to maximum coverage so that your customers are never not looked after. We train all of our agents in house to make sure that they provide exactly the same level of customer service that matches your requirements. Your outsourced colleagues will be able to take messages on your behalf, manage emails and make sure that any complaints or customer feedback is followed up with.
Power Up your Personal
Assistant
Our PA department is highly skilled and extremely reliable. If your business is just starting out, having that dedicated support from a colleague who you can trust is crucial, as is making sure your costs remain low. Onboarding is quick and easy and you will be allocated a colleague that suits your industry within a week. After this, as trust grows, you will be able to assign more of your workload to them, freeing you up for other tasks and personal time.
