About us
About us
Support Solutions Hub (Pvt) Ltd was founded on 10th December 2018 situated in the center of Lahore, Pakistan. SSH became the fastest growing out-sourced call center in the taxi industry soon after its launch. SSH employees 70+ individuals who have taken over a million bookings across 11 different cities with less than 1% customer complaints.
WE COMMIT. WE PERFORM. WE DELIVER.
Our core sectors of proficiency are to provide our clientele; Sustainable Service, Reliable Agents, Quality Control, Product Development and Competitive Prices.
SSH facilitates Brands, Companies and Individuals by providing required services & products; Ethically, efficiently and consistently.
SSH works with client's to become strategic partners to allow them to shift their focus to Sales, Marketing and Business Growth
"Your Vision, Our Solution"
Call Answering Operators
The most competent and reliable individuals will be hired to provide a flawless service with excellent communication skills.
Credit Controllers
An undergrad is hired to ensure the most courteous and convincing approach so we can achieve our targets.
Driver/Complaint Managers
60% of the complaints and driver issues can be dealt over the phone which assists the offices in the UK; anything out of domain will then be transferred to UK promptly.
Lead Time
We are able to go live within 2-4 weeks of approval depending on the number of people required for your support. Why SSH is the perfect solution for your company?
Hamza Javaid - Managing Director was directly involved in the Taxi Industry for over 5 years in the UK as an operations manager in renowned companies. On the other side, Mr. Sufian Ashraf - Director Operations has been involved in the contact center industry for over 3 years within Pakistan. Our team is familiar with the day to day operations and well equipped to deal with the day to day issues we may potentially face. In the last year, due to our association with all types of companies from the largest (City Taxis, Sheffield) to the fastest growing (Bounds Taxis, Northampton) etc, we have implemented bespoke strategies to enhance the level of customer service provided in Pakistan.
Below are some value additions that have given SSH recognition of Reliability, Quality & Consistency:
- Agents are introduced and interviewed by your/our HR team
- Live CCTV cameras are installed in the control room to monitor the agents 24/7 from UK/PK
- Your company policy will be implemented regarding mobile phones, breaks etc
- Call duration's are competitive with the agents in the UK whilst improving the efficiency & quality
- Efficiency and Quality is maintained by offering decent wages, health insurance, KPI bonuses, quarterly bonuses and healthy relaxed working environment which assures staff retention
- Wall size maps of operational areas are displayed in the control rooms for geographical knowledge
- 32” LED’s display wallboard's for each campaign for the agents/supervisors/managers to monitor
- 24 Hour availability of Supervisors/Managers/Assistant Managers (Shift/Rota Wise)
- All managers have successfully completed the GDPR Regulation course (Sample Attached)
- Multiple power backups (Generators, UPS etc) and dedicated internet to ensure <1% downtime